Greetings to our wonderful staff, volunteers, foster carers, supporters and potential adopters,

As per government directives, we are running our adoptions by appointment only at both our shelter in Woodend and our clinic in Bayswater Nth.

Travel is allowed outside of your 5km radius for the purpose of adoption. We book you in for an appointment and give you proof of your appointment. You are directed to travel directly to the adoption then straight home. Which makes our adoption pack even more popular as you do not have to divert to another store to purchase items for your new pet.

We ask our clients to support us by:

Presenting to reception on arrival

A maximum of 2 people are allowed to attend our clinic & shelter, if you can – come alone.

Please wait in your car if requested

Maintain social distancing with other clients and their animals

Use hand sanitiser on entry and exit and wear a mask at all times

Please do not attend the clinic or shelter if:

you are experiencing cough, cold, fever or flu like symptoms

If you have tested positive for COVID-19 or are awaiting test results for COVID-19

If you have been in contact with a person who has tested positive to COVID-19

Or if you have returned from overseas in the last 14 days.

Where necessary, traveling further than 5km to provide care and access vet care is permitted, so our clinic remains open to the public.

Here are some questions we are being asked regularly, answered to the best of our knowledge.

*You may leave your home to take your pet to a vet – our clinic remains open by appointment – please call 9729 5444 to speak to our clinic staff.

*Traveling to a different property to provide food and care for your horse or livestock is allowed. You must, by law, ensure your animals are provided with food, water, shelter and veterinary treatment at all times.

*If you cannot access food or medicines for your pets within a 5km radius to your home, you may travel further to purchase it if necessary

*If you’ve been directed to self-isolate, you must not leave your home. This includes walking your dog, you must arrange for someone else to do so- whilst maintaining safe distance from them.

*You must not travel more than 5km from where you live to walk your dog whilst you exercise. Exercise is limited to once a day and for only one hour. You must wear a face covering, unless you have an exemption.

*Foster carers will require a permit issued by Pets Haven to travel between home and our clinic or shelter with their foster animal, during the lockdown period. This will be by scheduled appointments, to ensure we comply with social distancing and government regulations.

*Volunteering is still allowed, however due to strict Covid restrictions and guidelines, we ask that you call prior to committing to volunteer and you must have a permit issued by Pets Haven to be able to legally travel to one of our locations.

As always we thank you for your support and well wishes during this stressful and trying time. Keep safe, cuddle your fur kids for us and our love and best wishes go out to all of you.

-The Pets Haven team xxoo

More information can be found via the following links:


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