Greetings to our wonderful staff, volunteers, foster carers, supporters and potential adopters,

Due to the recent announcements regarding Stage 4 restrictions, we thought we would give you some information and assure you that we are keeping up to date with government regulations and requirements. At this stage we have decided to temporarily suspend adoptions from our Bayswater Nth Veterinary clinic until we receive directives from the government that this is inside the scope of ‘essential’. Our shelter in Woodend will still remain open for adoptions, this is within a Stage 3 area and still considered an essential service – adoptions will continue to run by appointment only. Our animals available for adoption can be found on our Facebook page and our website.

Our Bayswater Nth facility will still operate as a Veterinary clinic and is open by appointment, with strict adherance to government restrictions such as the number of people allowed on the premises, masks being worn at all times, social distancing and sanitising on entry and exit from the premises.

We ask our clients to support us by:

Presenting to reception on arrival

A maximum of 2 people are allowed to attend our clinic, if you can – come alone.

Please wait in your car if requested

Maintain social distancing with other clients and their animals

Use hand sanitiser on entry and exit and wear a mask at all times

Please do not attend the clinic if:

you are experiencing cough, cold, fever or flu like symptoms

If you have tested positive for COVID-19 or are awaiting test results for COVID-19

If you have been in contact with a person who has tested positive to COVID-19

Or if you have returned from overseas in the last 14 days.

Where necessary, traveling further than 5km to provide care and access vet care is permitted.

Here are some questions we are being asked regularly, answered to the best of our knowledge.

*You may leave your home to take your pet to a vet – our clinic remains open by appointment – please call 9729 5444 to speak to our clinic staff.

*Traveling to a different property to provide food and care for your horse or livestock is allowed. You must, by law, ensure your animals are provided with food, water, shelter and veterinary treatment at all times.

*If you cannot access food or medicines for your pets within a 5km radius to your home, you may travel further to purchase it if necessary

*If you’ve been directed to self-isolate, you must not leave your home. This includes walking your dog, you must arrange for someone else to do so- whilst maintaining safe distance from them.

*You must not travel more than 5km from where you live to walk your dog whilst you exercise. Exercise is limited to once a day and for only one hour. You must wear a face covering, unless you have an exemption.

*Foster carers will require a permit issued by Pets Haven to travel between home and our clinic or shelter with their foster animal, during the lockdown period. This will be by scheduled appointments, to ensure we comply with social distancing and government regulations.

*Volunteering is still allowed, however due to strict Covid restrictions and guidelines, we ask that you call prior to committing to volunteer and you must have a permit issued by Pets Haven to be able to legally travel to one of our locations. Our clinic in Bayswater Nth utilises volunteers and our shelter in Woodend has varied roles including cleaning and feeding.

We will keep you updated in the coming days once we have received further clarification, as always we thank you for your support and well wishes during this stressful and trying time. Keep safe, cuddle your fur kids for us and our love and best wishes go out to all of you.

-The Pets Haven team xxoo

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